DIÁRIO DO CARLOS SANTOS: impact of ancillary revenue incentives on customer service and trust

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airline employee bonus for catching oversized baggage compliance rules impact of ancillary revenue incentives on customer service and trust

Analysis of a Brazilian airline's baggage bonus for employees. Critical look at corporate incentives, ancillary revenue, and customer friction.

outubro 05, 2025

The Fine Line Between Profit and Friction: How a Brazilian Airline Turned Employees into Baggage Police By: Carlos Santos The Corporate Ca...Read More

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Analysis of a Brazilian airline's baggage bonus for employees. Critical look at corporate incentives, ancillary revenue, and customer friction.

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